VRM
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The most important event, ever
IIW XX, the 20th Internet Identity Workshop, comes at a critical inflection point in the history of VRM: Vendor Relationship Management, the only business movement working toward giving you both independence from the silos and walled gardens of the world; and better means for engaging with every business in the world — your way, rather… Continue reading
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Thoughts on privacy
In Here Is New York, E.B. White opens with this sentence: “On any person who desires such queer prizes, New York will bestow the gift of loneliness and the gift of privacy.” Sixty-four years have passed since White wrote that, and it still makes perfect sense to me, hunched behind a desk in a back room… Continue reading
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Let’s help Airbnb rebuild the bridge it just burned
[Trieste, Italy, 12:02am Friday 21 May 2013 — As I say in the comments here, Airbnb has responded to this post, explaining that a bug in the system was involved. While that might patch Airbnb’s relationship with my wife and I, the bridge remains burned with other customers as long as Airbnb’s Verified ID system retains… Continue reading
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Let’s all be spotted hawks
OwnerIQ sez, This video explains what they mean. Compare those people and the way they define themselves—as products (a BMW, an iPad)—to the way Walt Whitman defined himself, just before Industry won the Industrial Revolution: I know I am solid and sound. To me the converging objects of the universe perpetually flow. All are written to me,… Continue reading
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IIW: Investors Invitational Workshop
We’re doing something different at next week’s IIW: inviting investors. So here’s a pitch that should resonate with investors — especially in Silicon Valley, where IIW happens (appropriately, at the Computer History Museum in Mountain View)… Here’s a chance to check in on development work on a huge new disruptive market play: empowering customers as… Continue reading
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Thank what?!? for sharing
If you want to know what data you’re sharing — without (thus far) knowing about it — on Facebook, ISharedWhat.com is the way. You run it as a simulator and what’s what. It was developed by Joe Andrieu, a stalwart contributor of wisdom and code to the VRM community, and has been covered by Read… Continue reading
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The Data Bubble II
In The Data Bubble, I told readers to mark the day: 31 July 2010. That’s when The Wall Street Journal published The Web’s Gold Mine: Your Secrets, subtitled A Journal investigation finds that one of the fastest-growing businesses on the Internet is the business of spying on consumers. First in a series. That same series is now nine stories… Continue reading
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Beyond caveat emptor
First, three posts by JP Rangaswami: Does the Web make experts dumb? Does the Web make esperts dumb, Part 2: who is the teacher? Does the Web make experts dumb, Part 3: the issues His bottom line in the last of those: “… people are saying the web dumbs us down. This is wrong. The… Continue reading
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Opening new common ground
So that’s the logo for the first VRM+CRM workshop, which will happen on 26-27 August, at Harvard Law School. It’s free. You can register here. ProjectVRM, which I’ve been running as a fellow at Harvard’s Berkman Center has been growing nicely over the past four years, and is on its way toward becoming an independent entity. (It… Continue reading
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The train goes the other way
Marketing Needs To Stop Its BS and Wake Up, the headline says. True. The bottom line: “At the end of the day, audiences have moved on and their expectations have changed. The next five years will see drastic changes in the way organizations engage with their audiences. It’s not a choice anymore. These are the… Continue reading
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Context is King
There are two essential concepts of location for the World Wide Web. One is you: the individual, the reader, the writer, the customer, the singular entity. The other is the World. I live and work mostly in the U.S. I also speak English. My French, German and Spanish are all too minimal to count unless… Continue reading
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VRM meets CRM
CRM Magazine has devoted much of its May 2010 issue, including its cover and lead stories, to VRM and the growing power of individual customers, within which VRM is one vector. Naturally, Cluetrain is also covered, since it pointed in this same direction, long ago. This is an impressive move on the part of the… Continue reading
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Whose Side(wiki) Are You On?
What are we to make of Sidewiki? Is it, as Phil Windley says, a way to build the purpose-centric Web? Or is it, as Mike Arrington suggests, the latest way to “deface” websites? The arguments here were foreshadowed in the architecture of the Web itself, the essence of which has been lost to history —… Continue reading
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Primary needs for political tools
For years I’ve been watching my old pal Britt Blaser work to improve the means by which citizens manage their elected politicians, and otherwise improve governance in our democracy. Now comes Diane Francis, veteran columnist for the National Post in Canada (but yes, she’s an American), summarizing the good that should come from Britt’s latest:… Continue reading
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Thinking outside the Internet box
A couple days ago I responded to a posting on an email list. What I wrote struck a few chords, so I thought I’d repeat it here, with just a few edits, and then add a few additional thoughts as well. Here goes. Reading _____’s references to ancient electrical power science brings to mind my… Continue reading
ABC, AM, Brett Glass, Broadband Politics, CBS, cloud, Erik Cecil, FM, fox, Hammarlund, Hammarlund HQ-129x, information service, internet, NBC, New Jersey, new york, Nicholas Carr, ota, PBS, projectvrm, regulatory capture, Richard Bennett, Sporadic E, telecommunication service, television, towers, uhf, utility, vhf, VRM, Wealth of Networks, Yochai Benkler