Tag Archives: crm
Looks like IBM and I are in agreement. Last week the first image you saw at IBM’s site (at least here in the U.S.) was a larger version of the one on the left, with the headline “Meet the new … Continue reading
It’s been a week since VRM+CRM 2010, and there have been many conversations on private channels (emails, face-to-face, phone-to-phone, face-to-faces), all “processing,” as they say. Meanwhile we also have some very interesting postings to chew on. (Note: This is cross-posted here.) First, … Continue reading
First, three posts by JP Rangaswami: Does the Web make experts dumb? Does the Web make esperts dumb, Part 2: who is the teacher? Does the Web make experts dumb, Part 3: the issues His bottom line in the last … Continue reading
So that’s the logo for the first VRM+CRM workshop, which will happen on 26-27 August, at Harvard Law School. It’s free. You can register here. ProjectVRM, which I’ve been running as a fellow at Harvard’s Berkman Center has been growing nicely over … Continue reading
CRM Magazine has devoted much of its May 2010 issue, including its cover and lead stories, to VRM and the growing power of individual customers, within which VRM is one vector. Naturally, Cluetrain is also covered, since it pointed in … Continue reading
An IT Conversations interview on Framing the Net. At eComm 2009. On how free customers are more better than captive ones. At The Ideas Project. I spoke in closer to final draft than usual here. A transcript. Some samples: What … Continue reading
Over at the ProjectVRM blog, two posts: Who in CRM 2.0 will help VRM 0.1? and What’s completely screwed about this picture?