Tag Archives: Cox

The Cox Cure

Had a nice long talk yesterday morning with Cox’s top tech guy here in Santa Barbara, and work continued on the poles and wires outside my house, according to a note left on my door by a field tech supervisor. … Continue reading

Posted in problems, VRM | Tagged , , | 8 Comments

Cox Tech Hell, Day 21

I’ve left two messages with the very nice senior tech guy who came out on Monday and confirmed the problem without solving it. Another guy came yesterday when the problem wasn’t happening, and gave me the number of the senior … Continue reading

Posted in Call center hell, infrastructure, problems, VRM | Tagged , , , , , | 15 Comments

Connectivity hell, Part III

To their credit, fixing my problem has become a higher priority with Cox. A senior guy came out today, confirmed the problem (intermittent high latencies and packet losses), made some changes that adjusted voltages at the modem, and found by … Continue reading

Posted in Business, infrastructure, Places, problems | Tagged , , , , , | 7 Comments

Life in Cox tech support hell

Major props to Cox for cranking up my speeds to 18Mb/s downstream and 4Mb/s upstream. That totally rocks. I’m getting that speed now. Here’s what Cox’s local diagnostic tool says: TCP/Web100 Network Diagnostic Tool v5.4.12 click START to begin Connected … Continue reading

Posted in Blogging, Business, Gear, infrastructure, problems | Tagged , , , , , , , | 19 Comments

Tech hell, cont’d

The idea was to take some down time in Santa Barbara and get work done in my own nice office, with my nice comfortable chair, surrounded by space and time, with soft sea breezes blowing through. Instead it’s been tech … Continue reading

Posted in Call center hell, infrastructure, Places, problems, VRM | Tagged , , | 4 Comments

This latency is caused by ____ ?

Starting a few days ago, nothing outside my house on the Net has been closer than about 300 miliseconds. Even UCSB.edu, which I can see from here, is usually no more than 30 ms away on a ping test. Here’s … Continue reading

Posted in infrastructure, problems | Tagged , , , | 23 Comments

Punching out of connectivity hell

For reasons I don’t have time to trouble-shoot, there is too much latency between my house and Cox, my Internet provider here in Santa Barbara. On top of that, re-setting my SMTP (outbound email) to smtp.west.cox.net, which has always worked … Continue reading

Posted in Business, infrastructure, problems, Travel | Tagged , , , , | 3 Comments

Opening the paying field

When we went looking for an apartment here a couple years ago, we had two primary considerations in addition to the usual ones: walking distance from a Red Line subway stop, and fiber-based Internet access. The latter is easy to … Continue reading

Posted in Business, Future, Gear, infrastructure, Places, Politics | Tagged , , , , , , , , , , , , , | 8 Comments