Tag Archives: Cox Communications

The Cox Cure

Posted on July 10, 2009 by Doc Searls

Had a nice long talk yesterday morning with Cox’s top tech guy here in Santa Barbara, and work continued on the poles and wires outside my house, according to a note left on my door by a field tech supervisor. … Continue reading →

Posted in problems, VRM | Tagged , , | 8 Comments

Connectivity hell, Part III

Posted on July 6, 2009 by Doc Searls

To their credit, fixing my problem has become a higher priority with Cox. A senior guy came out today, confirmed the problem (intermittent high latencies and packet losses), made some changes that adjusted voltages at the modem, and found by … Continue reading →

Posted in Business, infrastructure, Places, problems | Tagged , , , , , | 7 Comments

Life in Cox tech support hell

Posted on June 27, 2009 by Doc Searls

Major props to Cox for cranking up my speeds to 18Mb/s downstream and 4Mb/s upstream. That totally rocks. I’m getting that speed now. Here’s what Cox’s local diagnostic tool says: TCP/Web100 Network Diagnostic Tool v5.4.12 click START to begin Connected … Continue reading →

Posted in Blogging, Business, Gear, infrastructure, problems | Tagged , , , , , , , | 19 Comments