Category Archives: Call center hell

FiOS is in my street. Can I have some?

Posted on December 3, 2012 by Doc Searls

[4 December: I got a call from Verizon and an answer. For that, skip down to *here.] We have a new apartment in Manhattan. Washington Heights. Verizon FiOS is here. FiOS trucks roam the streets. They set up little tables … Continue reading →

Posted in Business, Call center hell, Personal, Places, problems, Technology, VRM | Tagged , , , , , | 5 Comments

An Experience in Confusopoly

Posted on August 1, 2012 by Doc Searls

At home in Santa Barbara we get our TV from Dish Network. We’ve been customers of Dish since it was Echostar, back in the mid-90s. We’ve had dishes on five different houses over those years. Since we tend to do … Continue reading →

Posted in Broadcasting, Business, Call center hell, problems | 15 Comments

Yes, please meet the Chief Executive Customer

Posted on June 19, 2012 by Doc Searls

Looks like IBM and I are in agreement. Last week the first image you saw at IBM’s site (at least here in the U.S.) was a larger version of the one on the left, with the headline “Meet the new … Continue reading →

Posted in Business, Call center hell, Live Web, VRM | Tagged , | 8 Comments

The Business Movie

Posted on October 9, 2010 by Doc Searls

Went to see The Social Network last night, and thought it was terrific. Even though most of the scenes set at Harvard and Silicon Valley were shot elsewhere, the versimilitude was high. And,while it was strange to see the recent … Continue reading →

Posted in Business, Call center hell, Life, News, Technology | 10 Comments

Keeping relationship humanized

Posted on September 17, 2010 by Doc Searls

Ten years ago this month, on the morning after I gave this speech in Lucerne, my wife and I were walking through the restaurant at our hotel across the lake when a friendly American gentleman having breakfast buttonholed me to … Continue reading →

Posted in Business, Call center hell, News, problems, VRM | 13 Comments

Matterings of Perspective

Posted on February 21, 2010 by Doc Searls

CRM & VRM, Figure & Ground is a long piece I put up today over at the ProjectVRM blog. It expands on Antagonyms, Social Circles and Chattering about VRM, an excellent post by Cliff Gerrish on his Echovar blog. Both … Continue reading →

Posted in Business, Call center hell, Ideas, VRM | Leave a comment

Let me re-repeat

Posted on November 13, 2009 by Doc Searls

[Note: Jump to the bottom first, to see how this went… and may keep going.] So I called SuperShuttle to book a ride to the airport in Denver. The first thing the robot voice said was that I could also … Continue reading →

Posted in Call center hell, Places, problems, Travel | Tagged , , | 4 Comments

The Ultimate Alignment

Posted on August 12, 2009 by Doc Searls

In Align the interests of: 1. Users and 2. Investors., Dave make a radical yet sensible case for users becoming investors. It’s very consistent with what we’re learning from Scoble plus FriendFeed turning into Friendfeed minus Scoble, which Dave wrote … Continue reading →

Posted in Business, Call center hell, Future, Ideas, VRM | 12 Comments

What’s 10,241,704.22kb between ex-friends?

Posted on July 27, 2009 by Doc Searls

[Later, on 1 October 2009… This matter has been resolved. The charge for going over has been dropped, the service restored and good will along with it. Thanks to both @sprintcares and the chat person at My Sprint.] So I … Continue reading →

Posted in Business, Call center hell, problems, VRM | Tagged , , , , | 37 Comments

Cox Tech Hell, Day 21

Posted on July 8, 2009 by Doc Searls

I’ve left two messages with the very nice senior tech guy who came out on Monday and confirmed the problem without solving it. Another guy came yesterday when the problem wasn’t happening, and gave me the number of the senior … Continue reading →

Posted in Call center hell, infrastructure, problems, VRM | Tagged , , , , , | 15 Comments