Social
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Won and done
Okay, my foursquare experiment is over. I won, briefly… … and, about 24 hours later (the second screenshot) I was back in the pack somewhere. So now I’m done playing the leaderboard game. I’d like to say it was fun, and maybe it was, in the same way a hamster in a cage has fun running Continue reading
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A way to see what you get
According to The Cost of Reading Privacy Policies, a paper by Aleecia M. McDonald and Lorrie Faith Cranor of Carnegie Mellon University, “national opportunity cost for just the time to read policies is on the order of $781 billion.” This is based on reading 1462 policies with a median length of 2518 words, taking about ten Continue reading
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Abate and switch
Newspapers got off on the wrong foot when they started publishing on the Web, by giving away what was valuable on the newsstand, and charging for last year’s fishwrap. That is, they gave away the news and charged for the olds. This was understandable, because the papers wanted to participate in this new Web thing, Continue reading
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Live blogging Politics of the Internet
So I’m at Micah Sifry’s Politics of the Internet class at the Kennedy School, and risk live-blogging it (taxing my multitasking abilities…) Some questions in the midst of dialog between Micah (@Mlsif) and the class (#pol-int)… Was there a $trillion “internet dividend” over the old phone system, and was it a cost to the old Continue reading
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CRM and IIW
It just occurred to me that everything being worked on at IIW is meaningful to CRM. I had been thinking that only the VRM stuff was meaningful, but I realize now that all the IIW stuff is, because — from a CRM perspective — it’s all about customer empowerment. And empowered customers are entities that CRM Continue reading
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A sense of bewronging
“Social networks” are getting out of control. And I don’t mean their control. I mean your control and mine. Here’s an image to keep in mind while you read the rest of this post: The calf is you or me. The cow is just one of our many social networks. Here’s how the situation looks Continue reading