soul
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From Z to A
I understand Zappos selling out to Amazon (even the Amazon logo, which leads from A to Z, makes sense of it) but the news still depresses me. Zappos is a cause as well as a brand. That cause is relationship. As Wikipedia (currently) puts it, Zappos uses a loyalty business model and relationship marketing. The… Continue reading
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Beyond ownership
Tristan Louis asks, Is ownershp passe? Or, from his first paragraph, “…our ownership society seems to be started a slide towards a new mode of being: a rental society.” He uses the examples of Netflix, Apple, Kindle and build vs. buy vs. rent choices at the enterprise level, and suggests, “The change in our relationship… Continue reading