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Earth to Southwest (and every other service company): make your surveys about your service, not just personnel facing customers
Here is the survey hook that came in an email after a Southwest flight: And here is the first question in the survey one gets hooked into taking: I gave up after it seemed that all the questions were about flight attendants. None were about the whole service experience. So one doesn’t have a way… Continue reading
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Whensday
Security at one cost: your time. A thousand years ago, there was a cooking show on TV called Chef Tell (real name: Paul Friedman Erhardt). My teenage kids and I enjoyed watching him for just four words he would say, after making something too complex for any of us to bother with. In his thick… Continue reading
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Where Apple Mail hides ‘All Sent’ in Tahoe
My wife’s Mac laptop has ‘All Sent’ listed under ‘Favorites’ in the left panel of her Apple Mail app. Everywhere my Big AIs and I looked online, however, we didn’t see a way to add it, until ChatGPT suggested I mouse over the Favorites heading to see what appears. The two items that showed up… Continue reading