Here is the survey hook that came in an email after a Southwest flight:
And here is the first question in the survey one gets hooked into taking:
I gave up after it seemed that all the questions were about flight attendants. None were about the whole service experience. So one doesn’t have a way to report that the Southwest app sent me to a gate far out in one concourse—
—when it had been moved to another concourse:
I can say that one difference between United’s app and Southwest’s is that I have not yet had the same experience with United’s.
But both have the same long surveys for making me report on flight attendants.
Do better, teams.
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