Other laws may apply
I started to write something here, but turned it in to a whole post on its own: Customer Service Sample of One. In response to that, Don Marti pointed to Skylabs Audio and its YouTube channel. As it happens I was an audiophile many decades ago. Worked on weekends at an audio salon in Chapel Hill. Had some good gear, all bought cheap or built from a kit. I got over all that stuff long ago, but I still care a little. But mainlyI live in the now, when things are a lot more complicated, and customer service is kind of a ballet in which both customers and companies dance with a character named Murphy.
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