Doc Searls Weblog

Other laws may apply

I started to write something here, but turned it in to a whole post on its own: Customer Service Sample of One. In response to that, Don Marti pointed to Skylabs Audio and its YouTube channel. As it happens I was an audiophile many decades ago. Worked weekends at an audio salon in Chapel Hill. Had some good gear, all bought cheap or built from a kit. Anyway, I got over all that stuff long ago, but I still care a little.

But mainly I live in the now, when things are a lot more complicated, and customer service is kind of a ballet in which both customers and companies dance with a character named Murphy.

Edit

I moved my Knicks post to its own page, titled The Formerlies.