Amazon is now shipping my new book, The Intention Economy. Yes, the Kindle version too. They even have the first chapter available for free. You can “look inside” as well.
Thanks to Amazon’s search, you can even find stuff that’s not in the index, such as the acknowledgements. Those include a lot of people, including everybody who has ever been active on the ProjectVRM list.
The book isn’t for me. It’s for customers. All customers, that is. Not just the ones buying the book. The first paragraph of the Introduction explains,
This book stands with the customer. This is out of necessity, not sympathy. Over the coming years customers will be emancipated from systems built to control them. They will become free and independent actors in the marketplace, equipped to tell vendors what they want, how they want it, where and when—even how much they’d like to pay—outside of any vendor’s system of customer control. Customers will be able to form and break relationships with vendors, on customers’ own terms, and not just on the take-it-or-leave-it terms that have been pro forma since Industry won the Industrial Revolution.
That’s what the VRM development community has been working toward since I launched ProjectVRM at the Berkman Center in 2006. Now that community is getting kinda large. Here at the European Identity and Cloud Conference (#EIC12) in Munich, I have met or learned about a bunch of VRM developers I hadn’t known before. Pretty soon I won’t be able to keep up, and that’s a good thing.
The book has four main parts:
- Customer Captivity
- The Networked Marketplace
- The Liberated Customer
- The Liberated Vendor
In a way it follows up on work begun with The Cluetrain Manifesto. The subtitle there was The End of Business as Usual. The subhead for The Intention Economy is When Customers Take Charge. Hey, when one thing ends, another must begin. This is it.
We’re not there yet. If The Intention Economy speeds things up, it will do its job.